Awalfon Co. Return Merchandise Authorization
Warranty Policy
Awalfon Co, provides warranty services and remedies to
products that fall under One-year Product Warranty. The warranty is for a period
of one year (1 year) commencing from the date of shipment of the product, device
or equipment . The warranty covers both parts and labor. Parts may be replaced
under the warranty with new or compatible remanufactured parts. Please be
advised that the warranty does not cover defects caused by improper
installation, misuse, abuse, usage for which the product is not designed,
altered or repaired. In addition, products, devise and equipment with broken
seals or damages caused by self-repairing do not fall under the warranty.
RMA Procedures
1- Complete the RMA form and send it to Awalfon Service
Center prior to sending the defective product.
A RMA # will be assigned to you.
2- Send the defective product together with a copy of your
purchase invoice to Awalfon Service Center in Sana'a.
Maintenance & Shipping Costs
1- Under Warranty:
 No maintenance or parts replacement fees apply
Customer is responsible for shipping the defective
product to Awalfon Service Center in Sana'a.
Awalfon is responsible for shipping the repaired or
replaced product back to the customer.
All related costs are to be covered by the responsible
party.
2- Out of Warranty:
A Minimum of $40.00 repair cost will be charged. If the
repair cost exceeds this amount, you will be contacted for authorization.
Customer is responsible for all related shipping costs,
which include the cost for shipping the defective product(s) to our Service
Center and for our Service Center to send the repaired product(s) back to the
customer.
Awalfon Service Center
Mailing Address: Al-Qiyada St.
P.O.Box: 5114
Sana'a - Yemen
Tel: +967-1289900
E-Mail: info@ipvon.net
URL: www.ipvon.net
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